• Lead, plan, and manage the operations and services of the centre

1. Team Leadership & Performance Management

• Directly supervise, train, and mentor 4–6 street fundraisers, fostering a results-driven and motivated team culture
• Conduct daily briefings/debriefings to align team goals, address challenges, and reinforce best practices
• Implement performance KPIs (e.g., sign-ups/fundraiser, donor retention rates) and provide constructive feedback
• Design and manage efficient shift schedules and field rotations to optimize recruitment results

2. Field Operations & Compliance

• Lead by example in the field, providing real-time coaching to fundraisers on donor engagement techniques
• Ensure strict adherence to fundraising scripts, ethical guidelines, and data protection policies
• Oversee inventory and distribution of fundraising materials (e.g., tablets, ID cards, brochures)
• Resolve on-site issues promptly (donor complaints, team conflicts, logistical hurdles)

3. Reporting, Strategy and Data Management

• Generate daily/weekly/monthly performance reports for management, highlighting trends and improvement areas
• Conduct market research (social media, donor trends) to refine fundraising strategies
• Collaborate with the back office team to streamline donor onboarding and database management
• Analyze data to identify opportunities for donor retention/upselling (e.g., upgrading donation tiers)

4. Donor Engagement & Public Relations

• Develop and execute donor recruitment/retention initiatives (e.g., donor visits, loyalty programs, thank-you events)
• Draft compelling fundraising collateral (e.g., newsletters, proposals, social media appeals)
• Represent the Society at public events, building trust and brand awareness
• Step in as a lead fundraiser for high-value donor prospects when required

• Handle daily accounting operations (Accounts Payable, data entry, preparing vouchers, bank reconciliation)
• Handle monthly government subvention and claims
• Assist in month-end/year-end closing processes
• Review and monitor sponsored projects, budgetary control, and financial forecasts
• Coordinate with external auditors for project report audits
• Prepare full set of accounts and accounting schedules
• Perform other ad hoc duties as required