• Provide end-user support and troubleshooting
• Support corporate event and A/V equipment setup
• Provide software/hardware installation services and troubleshooting
• Conduct periodical IT inventory stocktaking exercise
• Assist in Infrastructure administration and monitoring
• Maintain operational procedures, system documentation and IT asset inventories
• Perform other related duties as required or assigned
• Undertake any other related duties as required

• Higher Diploma or Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline
• 1 to 3 years of hands-on experience in IT support, IT administration and infrastructure maintenance, or a similar role
• Strong proficiency in troubleshooting Windows environments, Microsoft 365/Office applications, hardware (PCs, laptops, printers), and mobile devices
• Hands on experience in administration of Endpoint protection, Email gateway, File & Print server, Patch Management, Data Backup solutions etc
• Solid understanding of basic networking concepts (LAN/WAN, TCP/IP, DNS, DHCP, VPN) 
• Knowledge of hybrid infrastructure and virtual platforms
• Experience in network monitoring tools setup is an advantage
• Experience with Audio/Visual (AV) equipment and event setup is an advantage
• Strong analytical and troubleshooting skills and excellent interpersonal skills
• Possesses a positive, "can-do" attitude. Ability to take direction from the Manager, collaborate on project rollouts, and tackle ad-hoc duties with a proactive, willing-to-learn mindset
• Proficiency in written and spoken English and Chinese

For interested parties, please send the applications to recruit@heephong.org
(Personal data collected will be used for recruitment purposes only)