1. Team Leadership & Performance Management

• Directly supervise, train, and mentor 4–6 street fundraisers, fostering a results-driven and motivated team culture
• Conduct daily briefings/debriefings to align team goals, address challenges, and reinforce best practices
• Implement performance KPIs (e.g., sign-ups/fundraiser, donor retention rates) and provide constructive feedback
• Design and manage efficient shift schedules and field rotations to optimize recruitment results

2. Field Operations & Compliance

• Lead by example in the field, providing real-time coaching to fundraisers on donor engagement techniques
• Ensure strict adherence to fundraising scripts, ethical guidelines, and data protection policies
• Oversee inventory and distribution of fundraising materials (e.g., tablets, ID cards, brochures)
• Resolve on-site issues promptly (donor complaints, team conflicts, logistical hurdles)

3. Reporting, Strategy and Data Management

• Generate daily/weekly/monthly performance reports for management, highlighting trends and improvement areas
• Conduct market research (social media, donor trends) to refine fundraising strategies
• Collaborate with the back office team to streamline donor onboarding and database management
• Analyze data to identify opportunities for donor retention/upselling (e.g., upgrading donation tiers)

4. Donor Engagement & Public Relations

• Develop and execute donor recruitment/retention initiatives (e.g., donor visits, loyalty programs, thank-you events)
• Draft compelling fundraising collateral (e.g., newsletters, proposals, social media appeals)
• Represent the Society at public events, building trust and brand awareness
• Step in as a lead fundraiser for high-value donor prospects when required

• Tertiary qualification in business administration, sales marketing, public relations or related discipline 
• Minimum 6 years' experience in street fundraising, F2F sales or team supervision (NGO experience is a plus)
• Proven track record of meeting / exceeding donor acquisition targets
• Experience in training and managing a field team
• Ability to motivate and manage a diverse team
• Fluent in Chinese and English, persuasive public speaker
• Quick thinker for on-ground challenges
• Proficient in CRM / DMS tools, Excel and reporting tools
• Resilient in outdoor environments and changing campaign demands

For interested parties, please send the applications to recruit@heephong.org
(Personal data collected will be used for recruitment purposes only)