| Responsibilities |
Are you an experienced IT professional with a passion for making a difference? We are a dedicated NGO committed to serving children with Special Educational Needs (SEN), and we are looking for a dynamic Head of IT to join our team.
About US
We are a well-established non-governmental organization dedicated to providing comprehensive support to SEN children. In our mission to support these children, the role of IT is indispensable. Advanced technological capabilities enable us to streamline our operations, enhance communication, and implement innovative educational tools. By leveraging IT, we can provide better resources to both our staff and children, ensuring that we meet the unique needs of each child efficiently and effectively.
The Role
As the Head of IT, he/she will play a crucial role in advancing our technological capabilities to better serve our mission. He/she will be responsible for the strategic direction, implementation, management, infrastructure and execution of all IT functions within the organization and to be responsible for job allocation, coaching, supervision, training, and development of team members. This includes ensuring seamless technology operations, cybersecurity, data protection, and innovation to enhance organizational efficiency and program delivery.
Strategic Leadership & IT Governance
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Develop and implement an IT strategy, aligning technology with the organization's goals and objectives;
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Stay abreast of upcoming system solutions, trends and new technology available in the market in formulating IT strategies to advise the management and Information Technology Committee on IT investments and digital transformation;
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Oversee IT policies, compliance and best practice for data security and risk management.
IT Infrastructure & System Management
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Oversee the maintenance, upgrade, and optimization of all IT systems and infrastructure;
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Ensure robust data security and privacy protocols are in place and adhered to;
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Manage enterprise software (ERP, CRM, HRIS, DMS) and optimize IT workflows for efficiency;
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Lead digital transformation initiatives e.g. artificial intelligence, cloud migration, automation, remote work tools.
Cybersecurity & Data Protection
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Implement and monitor cybersecurity protocols to safeguard sensitive data and donor information;
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Identify, assess, monitor, and mitigate risks related to IT and cyber security, as well as software and hardware management;
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Conduct regular risk assessments, audits, and staff training on IT security best practices.
Team Leadership & Capacity Building
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Manage and mentor the IT team, fostering a culture of innovation, collaboration and continuous improvement to deliver high-quality services;
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Train, advice and support staff on IT systems, tools, and digital literacy.
Project Management & User Support
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Implement and manage IT solutions for cost-effective service operations;
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Support project with technology for monitoring, evaluation, and reporting;
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Offer training and support to users for new projects and technologies;
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Facilitate communication between stakeholders and technical teams.
Budget & Vendor Management
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Develop and manage IT budgets and expenses to evaluate technological performance, ensuring cost-effective solutions;
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Plan, direct and coordinate activities such as proposal writing, tendering, vendor sourcing to ensure projects are accomplished within prescribed time frames and budget;
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Liaise and negotiate with vendors, manage agreements and oversee IT process;
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Collaborate with other departments/users for system enhancements and development, use stakeholders' feedback for continuous improvement.
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| Qualifications |
- Bachelor's Degree or above in Information Technology, Computer Sciences or a related discipline;
- Possessing 8+ years of experience in information technology at managerial level, with at least five of those years in a leadership capacity at NGOs, a major corporation or Government. A fast learner and can seamlessly adapt to non-commercial entities and their unique environments;
- Possessing of change control experience in new technology transformation to benefit NGO business with impact analysis;
- Proven track records in managing and developing large scale projects, such as ERP and CRM systems, with ability to engage stakeholders within or outside the organization;
- Solid experience in IT Department management & strategies planning, budgeting, security & monitoring, and help desk support supervision;
- Proficiency in working with Linux, Microsoft Windows Server, Office 365 administration, Active Directory, VMware vSphere, MS SQL Server, cloud platforms such as AWS and Azure;
- Strong leadership, proactive, strategic thinking, problem-solving and ability to develop, coach and inspire team for success;
- Ability to work in resources-constrained environment;
- Excellent communication and interpersonal skills;
- Good command of both written and spoken English and Chinese;
- Passion for the NGO's mission and social impact;
- Management knowledge of artificial intelligence, mobile application development, Network Infrastructure, Firewall, Switch, Wifi AP, VPN, Anti-Spam, Anti-Virus, and IT security.
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