• To be responsible for leading a team to provide IT/AV support services;
• To provide training of IT services and Cybersecurity for the users;
• To develop cybersecurity policies and implement the cybersecurity controls;
• To be responsible for the overall planning and development of IT infrastructure to meet the organizational and operational needs;
• To oversee the maintenance of hardware & software, network facilities, implementation and monitoring of IT cybersecurity measures and the helpdesk and technical support services; 
• To collaborate with the software application team and provide technical advice on issues related to the implementation & licensing of application systems; 
• To source and liaise with vendors for IT solutions, projects and equipment;
• To identify/assess technological and informational needs, and to make recommendations to the Management on how to meet these needs with an aim to better leverage IT to enhance the business performance; 
• To formulate action plan for IT projects related to infrastructure and be responsible for overseeing its implementation;
• To assist the Head of IT in formulating the IT strategy, IT budget, IT policies, guidelines and procedures; 
• To be directly responsible to the Head of IT and to perform any other related duties as required by the supervisor;
• Perform other related duties, on-site support, ad hoc tasks, and projects as required or assigned. And over time work;
• Overtime work may be necessary in case of any emergencies.

• University graduate in Computer Science / Information Technology or a related discipline;
• At least 6-10 Years' relevant working experience in server administration (Windows & Linux), IT network setup & IT procurement administration;
• Solid experience in IT infrastructure planning & management, server administration, network security & monitoring, and help desk support supervision;
• Competence in using both Linux (Ubuntu/RedHat) and Microsoft Windows Server 2019 or above, Office 365 administration, VPN, Anti-spam, Backup Software (Veeam, Acronis & Arcserve), web server, domain server, DNS, Active Directory, VMWare vSphere and MSSQL / MySQL server;
• Has good track records of network devices administration including routers, switches, firewall, VPN and WAF;
• Experience in Azure, GCP or AWS Cloud administration;
• Experience in providing AV supports for events and meetings;
• Experience in implementation of ISO27001/NIST is a plus;
• Good knowledge of Kubernetes is a plus;
• Has track record of handling NGO IT procurement;
• Highly analytical, self-initiative, customer-oriented and ability of multi-tasking;
• Effective in communication with good interpersonal skills;
• Good command of both written and spoken English and Chinese;
• Candidates with less experience will be considered as Assistant IT Manager.

For interested parties, please send the applications to recruit@heephong.org
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